Refund and Returns Policy

1. General Overview

At coolplaces, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms outlined below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Clearance or final‑sale items, unless required by law.

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486‑9486. Include your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will provide a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the product back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Refund Process

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our mistake.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Securely package the item to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: